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My baggage is damaged. What should I do?

If your baggage is damaged during the flight, please reach a Flybondi agent upon arrival, who will assess the damage and, if applicable, will create a Baggage Irregularity Report (BIR). After taking your statement, they will tell you what to do next.

If you did not report the damage at the airport, e-mail us at [email protected] telling us what happened, and we will answer as soon as possible.

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